Providing You with the Privacy You Deserve

We require certain fields in order to complete a Parts Request. This information is necessary to provide us with adequate means to contact users. We require the user’s name and E-mail Address so that we can make appropriate contacts. A street address is not required to make a Parts Request, but we require City, State/Province/Territory, Country, and Zip/Postal Code information so we can provide users with exact shipping costs.

The personal information that is submitted in a Parts Request will not be shared with any persons or companies outside of our institution. Our entire team has agreed and is bound to the Terms & Conditions Agreement and any infractions on this agreement will result in termination. All employees are required to keep personal information confidential. If for any reason you feel that your privacy has been compromised, please notify us at management@grimauto.com .

We reserve the right to collect and store data and statistics about users and customers. This data will be used for research and development purposes only. We also reserve the right to discuss this information with third parties for purposes of business optimization. We will not disclose any personal information to third parties, such as Name, Address, Phone Number, Email Address or any other data, which may personally identify users or customers.

 Shipping that Saves

With shipping costs rising, we are constantly looking for the shipper who has the best competitive strategy.  We do this for you the customer, to keep costs down and  your car up and running.

The majority of our shipments are sent using UPS and USPS, for small and medium sized sale items. Items oversized are sent via truck freight through the best carrier suited to the specific transport. Freight items are sometimes delivered to the closest terminal for customers to pickup, due to cost and zoning restriction.

Notification and tracking (if provided) will be sent through E-mail when items are scheduled for transit.  

We currently only ship to the contiguous 48 US States. We do not at this time service customers outside of this area must we will only ship the product within the 48 US Contiguous states.

If you have any questions about shipping, please contact us at shipping@grimauto.com

 Easy Payment Options

We accept all major forms of payment.

We recommend PayPal for all internet transactions, "PayPal is the safer, easier way to pay and get paid online."

Credit Card transactions can be placed by telephone at, (606) 265-3460.

 30 day  Warranty

This warranty covers defective parts and items sent incorrectly. We offer a parts only warranty.

NO LABOR COSTS are covered for any part sold. In the event that the part is defective we will first attempt to replace it and if a replacement cannot be sent we will issue a refund for the total sale amount. In the event a reorder is made prior to return of the first part we will require payment for the second part and refund the initial order upon return. Return shipping costs will not be reimbursed. Upon contacting Grim Auto Parts please provide a detailed explanation as to why the part is being returned.

In the event a part is returned that does not fit the specifications listed in this warranty Grim Auto Parts reserves the right to apply a 25% restocking fee and withhold shipping amounts in the refund.

Grim Auto Parts is not responsible for items delivered to the address given at the time of sale according to tracking information but not taken into possession by the customer.

Items ordered for 'testing purposes only' or ordered incorrectly by the customer will not be available for return. Verify with a mechanical or body expert the actual part needed before ordering. We do a very good job at sending correct parts and would ask you, our customer to do the necessary research before ordering. Items returned after the warranty period will not be refunded and will be returned to sender. Parts must be received within 30 days of the original shipment delivery date in order to be accepted.

Below are some exceptions that will either void a warranty or are exceptions to our 30 day standard warranty

Engines are complete assemblies including manifolds, oil pan, timing belts and covers, fuel injection or carburetor, We guarantee only the long block. The manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburetor, are not. Starters, and front accessories, such as air compressor, alternator, power steering pumps, optical distributors or electrical water pumps are usually not included nor under warranty in regards to the sale and/or warranty of an engine. If these parts are purchased separately they will be under warranty. If additional parts are requested, we will adjust the price accordingly. Other items that may need to be replaced are the water pump, distributor cap, spark plugs and wires and possibly timing chain. Grim Auto Parts will not be held liable for these parts listed as they are considered high-wear parts. Overheating, abuse, misuse, improper installation, and/or running without proper lubrication voids warranty.

Instrument Clusters: We do not guarantee mileage.

Carburetors: We guarantee only the ability to be rebuilt

Rotors are guaranteed to be machinable only since normal use can leave them slightly warped. The will be guaranteed against cracks or non-machinable surface damage.

Cylinder heads are guaranteed to not be cracked. Surface, rings, and valves may need to be re-machined.  

Electrical items such as engine computers and body control modules, transmission modules, transfer case modules are only guaranteed to have the correct manufacturer part number and are not sold for testing purposes. All electrical items have a replacement warranty only. Up to one replacement will be sent in order to rectify a non-working module. Modules may need to be reset by the dealer. In the event this is required the part cannot be returned until verified by the dealer that the part has been reset properly. Electrical parts that have been modified in any way will not be refunded.

Items modified or taken apart for testing will not be available for return. Items returned that are not the original part shipped will not be refunded. PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. Items returned that are not in the original condition shipped (excluding items damaged in shipping and verified by a Grim Auto Parts representative) will not be refunded

Struts are sold with working condition warranty only. We do not guarantee to actual ride quality of the shocks or springs. We do guarantee that the springs and strut tower will be in working condition. However, shocks may need to be replaced to improve ride quality.

Control arms are guaranteed to be true and straight. Any rubber bushings or non-metal parts attached to control arms are not guaranteed.

Transmissions:

We guarantee that it will shift properly, gears to be good and bearings to be good. Thoroughly clean all components of the transmission including oil pan before assembly. Replace oil and filter in all automatic transmissions. You must replace ALL seals and gaskets prior to installation. Flush & flow test cooler and lines. Fully engage torque converter in front pump. Manual transmission you must install a new clutch, pressure plate, and slave cylinder. You must also have your fly wheel turned prior to installation. Fill and check fluid to insure proper levels.

Seals in turbo are not guaranteed to be perfect. These seals may need replacing during the warranty period.

Color matches are not guaranteed on body parts.

 Refund Replacement Process

All returns must be accompanied by original receipt.

If you receive a damaged part or an incorrect part please notify your sales representative listed on your email receipt or view our available contact methods. DO NOT SEND THE PART BACK BEFORE RECEIVING A RMA. Returning the part is the responsibility of the customer and Grim Auto Parts must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA. Items returned to Grim Auto Parts will be forwarded to the correct address listed on the RMA instructions, at the customer's expense. . Once the item is returned we will gladly issue a full refund on the original purchase price or send a replacement part. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued once the returned part has been verified and inspected.

We stand behind our warranties and want to make you, our customer, at ease when purchasing a used auto part.  If you have any questions feel free to call us at 606-265-3460.